FAQ
On my PC, I can hear sound but I cannot see it the video. What gives?
You don't have the proper codecs installed on your computer. Don't worry, your Blackberry will be able to see them just fine.
Why won't my canon powershot videos work? If I get them to work there is no sound.
They have a very strange bitrate. You will need to check the Canon Powershot checkbox on the Advanced tab in version 1.13 and above. Sometimes this will still not work, depending on the model of camera you have.
Why won't my DVD work? It makes a bunch of horrible noises and green blotches!
It is probably encrypted. That means it is a protected format and you are not allowed, by law, to make copies of it (even if you own it).
OK, can you make it rip encrypted DRM content?
NO. I am a legit business and I abide by the law. "Not gonna do it, read my lips".
Um, the whole movie is in another language. Can I fix this?
Yes, if another language track exists on the movie. Just click your default language or enter one of your choosing on the language tab. The fail-safe language is English.
Help File
Download the latest help file here.
Help Videos (coming soon - after release of 1.13)
These videos will give you a quick walk-through of using the program. They can also be played on your Blackberry!
- Installation of the program
- Enabling "Mass Storage Mode"
- Setting the default device
- Using DVD input
- Using normal file input
- Completing a "Quick Convert" of a file
- Changing audio and video settings
- Setting default directories, colors, language
- Advanced options